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Delivery information
CHRISTMAS HOLIDAYS
Our staff will be taking a well-deserved break over the festive season which means our offices will be closed from 5.30pm on Monday 23rd December until Thursday 2nd January 2025, when we will reopen at 9:00am. Any book or printed journal orders placed during that time will be dispatched to you as a priority on our return. Orders of Audio Downloads and PDF back issues of the HG Journal will be sent to you immediately as usual.
Our delivery costs are based on the total weight of the items you order and your delivery location. Packages over 2kg will be dispatched in separate packages. For bulk orders, or orders over 10kg, please contact our office on +44 (0)1323 811690 to discuss your order and delivery costs.
Delivery options
United Kingdom
Items ordered before 2pm (Mon–Fri) will be dispatched the same day via Royal Mail. Depending on the size of your order, your item(s) may be sent in separate parcels. You can choose between 1st or 2nd class postage.
- 1st Class postage – approx. 1–2 working days
- 2nd Class postage – approx. 3–5 working days
Royal Mail delivers to UK mainland addresses: Monday to Saturday, excluding public holidays.
International
Europe (excluding UK)
- Standard delivery – approx. 7–8 working days from dispatch (NB: No tracking – at customers own risk. We take no responsibility if the package is lost, damaged or undelivered)
- Tracked delivery – approx. 7–8 working days from dispatch (Tracking number can be provided)
All overseas orders are sent by airmail.
Includes: Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia (FYROM), Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.
Worldwide
- Standard delivery – approx. 7–10 working days from dispatch (NB: No tracking – at customers own risk. We take no responsibility if the package is lost, damaged or undelivered)
- Tracked delivery – approx. 7–10 working days from dispatch (Tracking number can be provided)
Any areas outside of Europe and the UK. Estimated delivery time: 7–10 working days from dispatch. All overseas orders are sent by airmail.
VAT
The prices payable for goods are as set out in the website, inclusive of VAT where appropriate. Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT, and will be required to pay extra for delivery and clearance where necessary.
Customs Charges
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Human Givens Publishing Ltd and Human Givens Services Ltd have no control over additional charges in relation to customs clearance. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer.
