Our Policies

Our aims – policies and procedures

• We work to eliminate all forms of negative discrimination, recognising that this requires not only a commitment to remove discrimination but also action through positive policies to redress inequalities wherever possible and applicable. The human givens approach is a holistic, all-encompassing one which takes into account individual needs as well as our shared humanity; this approach is reflected in the work of the College.
• We adhere to the principles underpinning legislation, such as the Equalities Act (2010) and the Human Rights Act (1998) when designing and implementing policies
• We will regularly evaluate our policy and procedures and the impact of these on individuals or groups based on age, gender, ethnicity, disability, religion, race, belief or sexual orientation.

Health and Safety

We value the high standards of the venues we use for our attended training and always choose them carefully based on their ability to safely and professionally provide a suitable space for our courses to be held in.

Details of our current venues can be found here – should anyone have any concerns or questions about a specific venue, we advise them to contact them direct to check, for example, on particular access questions or whether they are able to accommodate other specific needs. We are also happy do this on a student’s behalf, if requested. To date, we have always found our venues very helpful and flexible in accommodating our students.

Complaints

Informal

We take feedback from our delegates very seriously and always encourage it so that we can improve our services wherever applicable or necessary.

If you experience a problem with any service provided by Human Givens Services Ltd t/a Human Givens College, you should raise the matter directly by email to [email protected] in the first instance, giving sufficient information and clearly outline your grounds for complaint.  We will work to resolve the matter to the satisfaction of the complainant (as long as it is within our ability) within 10 working days.

Formal

If you feel the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached in the initial informal complaints procedure, please put your complaint in writing and post to The CEO, Human Givens Services Ltd, The Barn, Church Farm, Church Farm Lane, Chalvington, Hailsham, East Sussex BN27 3TD. We will acknowledge the receipt of the complaint and ensure the matter is looked into thoroughly. A considered response will be completed within 30 working days.

In handling complaints, there is the possibility that the process will have an impact on individuals, and that there could be differential outcomes as a result of the differences between individuals. All complaints are given due consideration and will be treated fairly throughout.

Complaints against trainee therapists

If you would like to raise a concern about the work of a trainee Human Givens Therapist, please follow the HGI’s Complaints Procedure.

Equality

Human Givens Services Ltd is fully committed to: promoting inclusive environments, equality of opportunity, diversity and human rights in line with Human Givens organising ideas and in relation to the promotion of its philosophy and provision of its products and services. All employees, volunteers and venues are required to comply with its policies, processes and procedures, and are asked to treat others with tolerance and compassion at all times. We take great care in selecting our training venues to ensure that they are easily accessible to our delegates.

Employment

• We acknowledge that our employees and volunteers have the right to work in a supportive, safe and harassment-free environment and have individual and collective responsibility to redress inequalities wherever possible and applicable.
• Recruit to posts on the basis of ‘best person for the job’ using fair and transparent shortlisting and interview practices
• Treat all students and people within Human Givens Services Ltd, and those communicated with from outside the organisation, with respect and courtesy at all times.
• Actively encourage employees and volunteers to challenge unfair discrimination and promote equality of opportunity for all.

Communications

We are committed to communicating clearly at all times in our training and administration, having transparent processes that we follow consistently, being open to feedback and maintaining healthy boundaries.

Wherever possible, we endeavour to supply our training materials in formats that are suitable for our delegates’ individual needs or to organise an alternative solution — we take each case on an individual basis.  A variety of provisions, such as time extensions or reading out of questions in exams, are in place for students with dyslexia. Please contact our office to discuss your individual needs and how we can help.

Compliance

Human Givens Services Ltd complies with finance regulations including tax, payroll, accounting and record keeping. We are aware of and follow Employment Law and Workers’ Rights, and General Data Protection Regulation.

Please also see our:  Privacy Policy and Terms and Conditions.